Post by wittzo on Mar 30, 2005 22:03:56 GMT -6
www.thewgalchannel.com/money/4327301/detail.html
They seem to have covered up some details in their "No Late Fees" scheme...
-----------------------------------
Blockbuster To Settle 'No Late Fees' Claims
Movie-Rental Chain Will Refund Customers
POSTED: 1:49 pm EST March 29, 2005
UPDATED: 2:37 pm EST March 29, 2005
DALLAS -- Blockbuster has agreed to give consumers more information about its "no late fees" policy.
Blockbuster also will pay about $630,000 to head off a lawsuit by 47 states.
"Blockbuster's 'No Late Fee' promotion misled some consumers," said Colorado Attorney General John Suthers in a statement announcing the settlement. "This settlement involves a termination of the misleading advertising and an effort by the company to rectify damage caused to those who were misled."
The company will post more signs and give renters more detailed information about potential charges if they don't return movies and games in time.
Consumer receipts will now detail the amount customers would pay if they fail to bring a movie back within a seven-day grace period.
In the past, customers who returned movies late were charged a fee.
Blockbuster earlier this year announced it was ending late fees.
But customers who failed to bring the movies back within a seven-day grace period would be charged the retail price of the movie -- minus rental charges.
The company will refund customers for those charges.
Consumers may obtain a refund form and settle their complaint at company-owned stores and participating franchise stores.
Blockbuster CEO John Antioco said the late-fee information was pretty well communicated from the beginning, but the company is happy to make it even clearer.
As part of the settlement, all Blockbuster stores must clearly display the company's policy for return of rentals, including any for late returns.
They seem to have covered up some details in their "No Late Fees" scheme...
-----------------------------------
Blockbuster To Settle 'No Late Fees' Claims
Movie-Rental Chain Will Refund Customers
POSTED: 1:49 pm EST March 29, 2005
UPDATED: 2:37 pm EST March 29, 2005
DALLAS -- Blockbuster has agreed to give consumers more information about its "no late fees" policy.
Blockbuster also will pay about $630,000 to head off a lawsuit by 47 states.
"Blockbuster's 'No Late Fee' promotion misled some consumers," said Colorado Attorney General John Suthers in a statement announcing the settlement. "This settlement involves a termination of the misleading advertising and an effort by the company to rectify damage caused to those who were misled."
The company will post more signs and give renters more detailed information about potential charges if they don't return movies and games in time.
Consumer receipts will now detail the amount customers would pay if they fail to bring a movie back within a seven-day grace period.
In the past, customers who returned movies late were charged a fee.
Blockbuster earlier this year announced it was ending late fees.
But customers who failed to bring the movies back within a seven-day grace period would be charged the retail price of the movie -- minus rental charges.
The company will refund customers for those charges.
Consumers may obtain a refund form and settle their complaint at company-owned stores and participating franchise stores.
Blockbuster CEO John Antioco said the late-fee information was pretty well communicated from the beginning, but the company is happy to make it even clearer.
As part of the settlement, all Blockbuster stores must clearly display the company's policy for return of rentals, including any for late returns.